Privacy Policy

This Privacy Policy explains what personal information we may collect when you browse our website, create or maintain a customer account, request a trade account, place an order, correspond with us, or use related features we make available from time to time.

Where this policy refers to "personal information", it has the meaning given in POPIA (information relating to an identifiable living person or juristic person, as applicable).

The categories we collect depend on how you use our services. Typically they may include:

• Identity and contact details: name, email address, telephone number, billing and delivery addresses, and company details where you trade as a business.
• Account and profile information: login identifiers, preferences, and communication history when you contact us.
• Transaction information: products ordered, order references, delivery arrangements, and payment status. Card or banking credentials are handled by our payment service provider; we do not store your full card number on our servers.
• Technical and usage information: IP address, device and browser type, approximate location derived from IP, pages viewed, and timestamps—collected through server logs, cookies, and similar technologies where enabled.

We process personal information for purposes that are lawful, reasonable, and compatible with POPIA, including:

• Providing the website, customer accounts, and online ordering functionality.
• Processing, fulfilling, invoicing, and delivering orders, and providing after-sales support.
• Assessing account applications and managing credit or commercial terms where applicable.
• Communicating with you about your orders, security alerts, and service changes.
• Operating, securing, and improving our systems; troubleshooting; and preventing fraud or abuse.
• Complying with legal, regulatory, tax, and accounting obligations.
• Where you have consented, sending marketing communications (you may opt out at any time using the mechanism provided in the message or by contacting us).

We do not sell your personal information. We may share it with trusted third parties who assist us in operating our business, strictly where necessary for the purposes above. These may include:

• Payment processors (such as PayFast) for authorisation and settlement of card or other electronic payments.
• Delivery and logistics partners to ship goods to the address you provide.
• IT, hosting, email, and support vendors that process data on our instructions.
• Professional advisers (for example auditors or attorneys) where required.
• Regulators, law enforcement, or other parties when we are required or permitted by law to disclose information.

Some service providers may process data in jurisdictions outside South Africa. Where personal information is transferred across borders, we take steps that are appropriate in the circumstances to ensure continued protection in line with POPIA, including contractual safeguards where required.

We retain personal information only for as long as needed to fulfil the purposes for which it was collected, including legal, regulatory, tax, and dispute-resolution requirements. Retention periods vary depending on the nature of the data and our obligations; when retention is no longer justified, we will delete or de-identify the information where feasible.

We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, or misuse. No method of transmission over the Internet is completely secure; you should also protect your account credentials and devices.

Subject to POPIA and any applicable limitations, you may have the right to request access to, correction of, or deletion of personal information we hold about you; to object to or restrict certain processing; and to withdraw consent where processing is based on consent.

To submit a request, please contact us using the details in section 11. We may need to verify your identity before responding. If you are unsatisfied with our response, you may contact the Information Regulator of South Africa.

We may use cookies and similar technologies to keep the site functioning (for example session management), to remember preferences, and to understand aggregate usage so we can improve performance and reliability.

You can control cookies through your browser settings. Blocking certain cookies may limit some features of the website.

Our website and ordering services are directed at businesses and adult consumers. We do not knowingly collect personal information from children without appropriate parental or guardian consent. If you believe we have collected information from a child in error, please contact us so we can take appropriate steps.